Good morning Mr. Sansone. This is Marsha R—nice to meet you.
In this day and age, it seems like everyone complains about the bad job that people do. Well, not me. I am not here to complain.
I am here today to let you know about the wonderful and dedicated staff that you have at Kia. They are top notch!. They deserve this recognition!
For the last week, my 19 year old son Justin has visited the showroom many times—he loved the Optima SX on display there.
Joann, his sales rep, was marvelous….She did not get impatient with him nor did she tune him out, since he was only 19—-she answered all of his questions on each and every visit, and worked with him every time he went into the showroom—she treated him with respect and kindness each and every time– and I truly admire her for these traits and her kindness.
On Saturday, I went into the showroom to purchase the car of Justin’s dreams, for Justin, and I had the MOST wonderful car buying experience.
Here is why.
Your staff is welcoming. Your staff is very professional, and not one of them acted like the sharks, that all other dealers employ. Your staff was respectful, kind, courteous and I am soooo happy and honored that I had a chance to meet all of these wonderful people that were there, in the showroom, on Saturday. They all showed me that there are still very good decent people in this world. They all cared that Justin did get the car that he wanted, and they were all excited for him—just like he was their own son.
I felt right at home, being a member of this wonderful Sansone Jr’s 66 Kia familyJ
Mr. Sansone—in closing, I want to thank you for a having a dealership where integrity and respect for the customer are still number 1.
I have high regards for the way your business is run and you should be VERY proud of the outstanding customer service that is offered there.
I am not there right now to give everyone of the people, that were there on Saturday, a pat on the back—so, please do it for meJ
I will be in this afternoon around 5:15 or so –hope I can meet you at this time.