Hello Paul,

I just want to say how wonderful I was treated on February 18th when I bought my Kia Sorento at your Neptune NJ car dealership. Ok, let me tell you my quick story.

I wanted a new car (a 7 passenger) because my family out grew of my old car. (which is still on your lot). There was only 1 problem. I filed for bankruptcy July of 2009, but it was discharged January of 2010. So since then I wanted a Kia Sorento, but the bankruptcy wouldn’t let me, so I waited patiently for about a year.

I started looking the end of last year and beginning of this year. My first stop was Dealer Name Removed, only because it was right across the street from my kids dentist. They were trying to work with me for about a week and couldn’t find anyone to finance me. And they were not that nice, then I tried Dealer Name Removed in Toms River trying to get a Veracruise. Again they could not get anyone to finance me for a car I wanted. They found a 2008 with 35,000 miles on it for $28,000. They said if I gave them $10,000 I could get a loan for $18,000..so I walked out of there because I was not going to pay that much money for a car that was a year younger then my old car and had about the same mileage on it….

Then on Valentines day I went to Dealer Name Removed which is right next to my house. They promised me I would get approved for a loan, so I picked out a 2012 Mazda 5. I gave them $500 because they had to locate it for me.  I got a call that Friday on the 18th that they found the car for me to come sign the paper work.  I gave them my payoff amount for my car then they say they needed $5000.00 more and a co-signer…I got so upset because they didn’t say that to me that Monday. I took the manager in his office and ripped him a new one.

I came home without the new car and we went out to dinner. I couldn’t even eat I was so upset.  My husband says, ” Call Sansone Jr’s 66 Automall right now”…”That’s where you got your last car, now call them.” It shocked me because first of all he DOES NOT like car dealers and he felt that we didn’t need a new car. But he had seen how upset I was over this…I didn’t even think of it because the other Kia dealer couldn’t find anyone to finance me, what makes you think they could…he insisted I call you. This was about 6:30pm and Christian answered the phone.

I said I was interested in the Sorento  and he asked what day was good to come see it. I said I’ll be there in about an hour. My husband and I dropped the kids off at my in laws and we got there by 7:15. There we met with Christian and my car salesmen Charlie Marzano…love them both…They got a deal for me because I would not test drive a car until they made a deal. I didn’t want to be let down a second time that day… I test drove a Snow White Sorento..(the color I wanted) 7 passenger and instantly fell in love with the car.

I started the paper work with Charlie and Randee in financing. The only problem was that it was a Friday night and the banks were closed till Tuesday because of Presidents day. They said I fell under a special program for bankruptcies and people with bad credit. BUT they let me take the car home, so I was really nervous because the car wasn’t officially mine yet and I didn’t want to be disappointed on Tuesday when the banks opened and I’d have to bring the car back because I wasn’t approved…a man said…(and I don’t remember his name), but he said. I would not let a $25,000 car leave this lot if you were not going to be approved…So from that point on I stopped crying…I’m known as the crying buyer there.

I got a call from Charlie to come on Tuesday to sign paper work to make it official.  He came there on his day off just so he could work around my work schedule. Your staff was so compassionate to me.  My husband and I could not thank them enough. He still doesn’t like car dealers in general but he tells everyone this story and refers anyone who is interested in buying a car to come to you first.

My father said you should have me do a commercial for you…with every kid I had I got a new Kia…My first one was a Kia Sophia in 1999 when my daughter was 1. Then I had my son so I upgraded to the Sportage and I had a 3rd child and we upgraded to the Sorento. Good thing you don’t have a bus.

Thanks for reading my NOT SO QUICK story. Sorry.

I’ll be back there soon. I have to get my auto start checked out. It’s acting funky.

Thanks again,

Diane H.