June 28, 2011
Sansone Jr’s 66 Automall
3401 Route 66
Neptune, NJ 07753
Attn: Mr. Sean Lennon, General Manager
Dear Sean,
I just wanted to drop you a note on how spectacular your salesman Bobby D is. He was truly a pleasure to work with. He made sure all our concerns were taken care of and he was very patient while we searched your inventory.
We did have a small problem with the wait in finance but found out it was Larry’s first day so not a big deal those things happen.
Bobby noticed that the car detailing wasn’t up to par so he made sure we brought it back to be done over again.
If your company has a benchmark for sales people BOBBY D should be the example!
I also appreciate that you noticed that the finance wait was getting ridiculously long and gave us two free oil changes to make up for it. You truly do care about your customers.
I look forward to doing business in the future and will recommend your dealership to all my friends and family.
Sincerely,
Jim W.
Howell
2011 Special edition Altima
Dear Paul,
I am on my 10th car and have never had such a great experience with a dealer before. From my initial call to Christian, I have had nothing less than caring, honest service from everyone. This includes Nicole, Mike V, James and everyone there! I had an issue (so I thought)with my lease agreement and stormed into the dealership today very upset. Poor James had to deal with the Wrath of Jill..(it’s not fun), however, he listened to what I had to say and then went above and beyond to assure me that I have nothing to worry about. He explained in detail the entire process even though he had his plate full with being short staffed today. You guys have earned me as your loyal customer..I am NOT easy to please and to deal with a Car Dealership that is based on honesty and integrity is simply unheard of. Until now, anyway..I will share with the world my fabulous (and easy) experience I had with Sansone Jr’s 66 AutoMall. Thank you…my new dealer…
Sincerely,
Jill Watters