June 28, 2011
Sansone Jr’s 66 Automall
3401 Route 66
Neptune, NJ 07753
Attn: Mr. Sean Lennon, General Manager
I just wanted to drop you a note on how spectacular your salesman Bobby D is. He was truly a pleasure to work with. He made sure all our concerns were taken care of and he was very patient while we searched your inventory.
We did have a small problem with the wait in finance but found out it was Larry’s first day so not a big deal those things happen.
Bobby noticed that the car detailing wasn’t up to par so he made sure we brought it back to be done over again.
If your company has a benchmark for sales people BOBBY D should be the example!
I also appreciate that you noticed that the finance wait was getting ridiculously long and gave us two free oil changes to make up for it. You truly do care about your customers.
I look forward to doing business in the future and will recommend your dealership to all my friends and family.
2011 Special edition Altima